Lost Your Game? How to Recover Your Roblox Account Quickly and Safely
It’s frustrating when you can’t log into your Roblox account. All your progress, Robux, and favorite games feel locked away! The good news is that Roblox account recovery is often very simple.
Step-By-Step Guide On How To Recover Your Roblox Account
This guide will walk you through the easiest and fastest ways to get your account back, whether you forgot your password or had your hacked Roblox account taken over. We break down the exact steps you need, using simple language everyone can follow.
The Easiest Way: Recover Roblox Password via Email or Phone
If you added an email or phone number to your account, you’re in great shape! This is the fastest way to reset your password and get back into the game.
Follow these easy steps for a fast Roblox password reset guide:
- Go to the Login Page: Open the Roblox website or app.
- Click the Link: Look for the “Forgot Password or Username?” link below the login buttons.
- Choose Your Method: The page is titled “Recover your Roblox Account.” You can choose the Email or Phone Number tab.
- If you choose Email: Enter the email address linked to your account and click Submit.
- If you choose Phone: Click the Phone tab, select your country code, and enter your phone number. Click Continue.
- Check for the Code or Link:
- Email: Check your inbox (and spam/junk folder!) for an email from Roblox with a Reset Password button. Click it.
- Phone: You will receive a text message (SMS) with a 6-digit code. Enter the code on the Roblox recovery page.
- Set Your New Password: Once verified, you can enter and confirm a new, strong password.
That’s it! You should be logged back in and ready to play.
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I Can’t Remember My Username!
Forgot your username? No problem! The recovery process can also help you find it.
- On the “Forgot Password or Username?” page, enter the email address or phone number you linked to your account.
- Instead of being taken straight to a password reset, Roblox will send you an email or text listing the Roblox username or usernames connected to that contact information.
- Once you have your username, you can go back and complete the password reset if needed, or simply log in!
Roblox Account Recovery Without Email or Phone
What if you didn’t link an email or phone number, or the original email has been changed by someone else (a common sign of a hacked Roblox account)? Don’t panic, this is where you need to contact Roblox support for account recovery.
- Go to the Support Form: Find the official Roblox Customer Support page (you can search Google for Roblox Support).
- Fill Out the Details: You will need to fill in a contact form.
- Contact Information: Use a parent’s email address or a current email you check often. This is how support will talk to you.
- Issue Details: For the Type of help category, select Hacked Account or Can’t Log In.
- Description: Write a clear, short message. Give them as much proof as possible.
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Pro Tip: To get your account back fast, provide support with proof of ownership. This might include: the original email address used to create the account, any Robux purchase receipts (with the Order ID visible), and the date the account was created.
Secure Your Account: Don’t Lose It Again!
After you get your old Roblox account back, the most important thing is to keep it safe. The best way to secure your Roblox account is by enabling a simple feature.
Enable 2-Step Verification (2SV)
2-Step Verification is a layer of security that asks for a special code in addition to your password every time you log in from a new device.
- Log into your account.
- Go to Settings (the gear icon).
- Click on the Security tab.
- Switch on 2-Step Verification and follow the steps. You will need to verify your email address first.
Best Practices to Stay Safe
- Create a Strong Password: Use a mix of letters, numbers, and symbols. Never use your birthday or simple words.
- Keep Your Email Updated: Make sure the email address on your account is one you actually use and check.
- Watch Out for Scams: Roblox staff will never ask for your password. Do not click links promising free Robux or items.
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Frequently Asked Questions (FAQ)
Yes, you can! You will need to contact Roblox Customer Support. You must provide other information to prove you own the account, such as: the username, the original email you think you used, any past purchase receipts (Robux/Premium), and the creation date of the account.
It can vary. If you provide strong proof of ownership right away (like an original purchase receipt), the process can be much faster, sometimes just a few days. If you don’t have much information, it may take longer.
First, run a full virus scan on your computer. Then, immediately follow the steps to contact Roblox support for account recovery and tell them your account was compromised/stolen. They will help you secure it and change the password and email back to yours.
Once you set your birthday on your Roblox account, it cannot be changed unless you contact Roblox Support. Your date of birth is an important piece of information used to verify you are the account owner, so they keep it secure.
